Terms & Conditions
Please take a moment to review our Terms & Conditions. This page outlines how our sessions, bookings, payments, and services work, so you know exactly what to expect and can proceed with clarity and confidence.
Disclaimer: Online Therapy Services
Format & Accessibility
All counseling sessions are conducted exclusively online to offer you flexible and convenient support for relationship, emotional, and personal challenges.
All counseling sessions are conducted exclusively online to offer you flexible and convenient support for relationship, emotional, and personal challenges.
Scope of Service
While online counseling is effective for many, it is not a substitute for emergency care. This service is not suitable for individuals experiencing a medical emergency, a severe mental health crisis, or any situation requiring immediate, in-person intervention.
While online counseling is effective for many, it is not a substitute for emergency care. This service is not suitable for individuals experiencing a medical emergency, a severe mental health crisis, or any situation requiring immediate, in-person intervention.
Emergency Contact Information
If you are in immediate danger, experiencing thoughts of self-harm, or facing a life-threatening crisis:
- Do not wait for an online session.
- Contact local emergency services immediately.
- Proceed to the nearest hospital emergency room.
- Contact a local 24/7 crisis hotline.
Confidentiality & Privacy
Strict Confidentiality
Your privacy is our priority. Everything shared within your sessions is kept strictly confidential. We will never disclose your personal information or the contents of your therapy without your explicit consent.
Legal & Safety Exceptions
By law and ethical standards, confidentiality may only be breached in the following urgent circumstances:
By law and ethical standards, confidentiality may only be breached in the following urgent circumstances:
- Safety: If there is a clear and immediate risk of serious harm to yourself or others.
- Legal Mandates: If we are required to disclose information by a court order or specific legal statute.
- Protection: In cases involving the suspected abuse or neglect of children, the elderly, or vulnerable adults.
Data Security
We handle your personal data with the highest level of care, utilizing secure, encrypted systems to protect your records. For a full explanation of how your data is collected and stored, please review our [Privacy Policy]
We handle your personal data with the highest level of care, utilizing secure, encrypted systems to protect your records. For a full explanation of how your data is collected and stored, please review our [Privacy Policy]
Payment & Refund Policy
Payment Terms
To confirm your appointment, all sessions must be paid for in advance through our secure online payment system.
Rescheduling
We understand that plans change. You may reschedule your session at no additional cost by providing at least 24 hours’ notice.
We understand that plans change. You may reschedule your session at no additional cost by providing at least 24 hours’ notice.
Cancellations & Refunds
- Missed Sessions: Refunds are not provided for "no-shows" or sessions missed without prior notice.
- Late Cancellations: Appointments cancelled or rescheduled with less than 24 hours' notice are subject to the full session fee.
- Timely Communication: If you need to make changes, please contact us as soon as possible so we can offer that time slot to another client in need.
Cancellation & Rescheduling
Notice Period
If you need to change or cancel your appointment, please notify us at least 24 hours in advance. This allows us to offer the time slot to another individual on our waiting list.
Late Cancellations & No-Shows
- Full Fee Applied: Appointments missed without prior notice ("no-shows") or cancelled with less than 24 hours' notice will be charged the full session fee.
- Late Arrivals: If you arrive late to an online session, the meeting will still end at the scheduled time to remain fair to the next client.
Maintaining Momentum
We encourage open and timely communication regarding your schedule. Consistent attendance is a vital part of your healing process, and we are committed to helping you maintain that momentum whenever possible.
We encourage open and timely communication regarding your schedule. Consistent attendance is a vital part of your healing process, and we are committed to helping you maintain that momentum whenever possible.
Limitation of Services
Scope of Practice
Our counseling services provide professional guidance for relationship, emotional, and personal growth. These sessions are intended for non-emergency support and are not a substitute for specialized psychiatric treatment or medical care.
Crisis Restrictions
We do not provide 24/7 crisis intervention. Our services are not suitable for individuals who:
We do not provide 24/7 crisis intervention. Our services are not suitable for individuals who:
- Are in immediate physical danger.
- Are experiencing a severe psychiatric or medical emergency.
- Require intensive, in-person supervision or hospitalization.
Safety First
If you are in crisis or feel unsafe between sessions, please do not wait for our scheduled meeting. Contact your local emergency services or a 24/7 crisis hotline immediately. Your safety is the highest priority, and in an emergency, immediate medical or local intervention is necessary.
If you are in crisis or feel unsafe between sessions, please do not wait for our scheduled meeting. Contact your local emergency services or a 24/7 crisis hotline immediately. Your safety is the highest priority, and in an emergency, immediate medical or local intervention is necessary.
Contact Information
Reach Out
If you have any questions or require clarification regarding these Terms and Conditions, please contact us before proceeding. We are committed to ensuring you feel fully informed and supported throughout your journey.
How to Contact Us
You can reach our team through the following channels:
You can reach our team through the following channels:
- Website: Submit a request via our [Contact Page].
- Email: Send your inquiries to [Email Address].
Response Time
We aim to respond to all administrative inquiries promptly. Please note that these contact methods are for scheduling and general questions only and are not monitored for emergency or crisis support.
We aim to respond to all administrative inquiries promptly. Please note that these contact methods are for scheduling and general questions only and are not monitored for emergency or crisis support.
Got Any Questions?
If you have any questions or need clarity, we’re here to help. Reach out and get the support or information you need to move forward with confidence.
