Please read carefully our Refund policy and return policy to understand how our Refund Policy works and when a refund may apply.
Please read carefully our Refund policy and return policy to understand how our Refund Policy works and when a refund may apply.
Payment
All sessions must be paid for in advance to confirm your appointment. Payment confirms your booking.
When a Refund Applies
A refund will be issued when:
- Your session is cancelled by Flourish & Thrive with EA and we are unable to offer a suitable alternative.
- You are charged more than once for the same session.
- You make a payment in error and the payment has not been applied to a session.
Cancellations & Rescheduling
You may cancel or reschedule your appointment with at least 24 hours’ notice.
If you cancel within the required notice period, you may choose to reschedule or request a refund.
When a Refund Does Not Apply
Refunds are not available for:
- No-shows or missed appointments without notice.
- Cancellations or rescheduling made less than 24 hours before the appointment.
- Sessions that have already taken place.
Refund Processing
Approved refunds will be returned through the original payment method where possible. Processing times may vary depending on your bank or payment provider.
If you have questions about a refund, please contact us. We are committed to handling every request promptly.