Refund and Returns Policy

Please read carefully our Refund policy  to understand how our Refund Policy works and when a refund may apply.

Payment

All sessions must be paid for in advance to confirm your appointment. Payment confirms your booking.

Refund Policy and Return Policy: When a Refund Applies

A refund will be issued when:

  • Your session is cancelled by Flourish & Thrive with EA and we are unable to offer a suitable alternative.
  • You are charged more than once for the same session.
  • You make a payment in error and the payment has not been applied to a session.

Refund Policy and Return Policy: Cancellations & Rescheduling

You may cancel or reschedule your appointment with at least 24 hours’ notice.

If you cancel within the required notice period, you may choose to reschedule or request a refund.

When a Refund Does Not Apply

Refunds are not available for:

  • No-shows or missed appointments without notice.
  • Cancellations or rescheduling made less than 24 hours before the appointment.
  • Sessions that have already taken place.

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Refund Processing

Approved refunds will be returned through the original payment method where possible. Processing times may vary depending on your bank or payment provider.

If you have questions about a refund, please contact us. We are committed to handling every request promptly.