Online Therapy Services
Online & Accessible Support
All counselling sessions are offered exclusively online, giving you the flexibility to receive compassionate, confidential support from wherever you are. Whether you’re navigating relationship, emotional, or personal challenges, we’re here to walk with you toward healing and wholeness.
Disclaimer
Online counselling can support many life and emotional challenges, but it is not a substitute for emergency or crisis care. If you are experiencing a severe mental health crisis or need immediate in-person support, please seek appropriate emergency care.
Emergency Support
If you are in immediate danger or experiencing a life-threatening crisis, please do not wait for an online session. Contact your local emergency services, go to the nearest hospital emergency department, or reach a local crisis support service immediately.
Privacy & Confidentiality
Your privacy matters to us. What you share during sessions is treated with care, respect, and confidentiality and will not be disclosed without your consent, except where required by law or necessary to protect someone from serious harm.
Confidentiality may be limited when there is:
- Immediate risk of serious harm to you or others.
- A legal requirement, such as a court order.
- Suspected abuse or neglect involving a child or vulnerable person.
We use appropriate security measures to protect your personal information. For more details, please review our Privacy Policy.
Payment & Refund Policy
Payment, Rescheduling & Cancellations
Your time and wellbeing matter to us, so we have simple guidelines to help make your experience smooth and respectful.
- Payment: Sessions are confirmed once payment is received.
- Rescheduling: Need a change? You may reschedule at no extra cost with at least 24 hours’ notice.
- Late cancellations & missed sessions: Cancellations, rescheduling, or missed sessions with less than 24 hours’ notice are non-refundable.
- Need help? Please reach out as early as possible. We’ll do our best to support you while making the time available to someone else who may need it.
Cancellation & Rescheduling
Cancellations & Attendance
If you need to cancel or reschedule, please give us at least 24 hours’ notice so we can offer your time to someone else.
- Late cancellations & no-shows: Appointments cancelled with less than 24 hours’ notice or missed without notice are charged the full session fee.
- Late arrivals: Online sessions will still end at the scheduled time to honour the next client’s appointment.
We understand that life happens. When possible, please communicate with us early so we can support you in maintaining the consistency and momentum that nurture your healing journey.
Limitation of Services
Scope & Safety
Our counselling provides professional support for relationship, emotional, and personal growth. It is intended for non-emergency care and does not replace medical or psychiatric treatment.
We are not a 24/7 crisis service and cannot provide emergency care, hospitalization, or intensive in-person support.
If you are in immediate danger or experiencing a serious crisis, please seek emergency or local crisis support immediately. Your safety comes first.
Contact Us
Have questions about our policies or services? We’re here to help you feel informed, safe, and supported.
Reach us through our Contact Page or email. We’ll respond as soon as possible.
Please note: these channels are for general and administrative enquiries only and are not monitored for emergencies or crisis support.