Terms and Conditons
What To Expect
Please take a moment to review our Terms & Conditions. We outline how our sessions, bookings, payments, and services work, so you know exactly what to expect and can proceed with clarity and confidence.
Online Therapy Services
Terms & Conditions: Online & Accessible Support
All counselling sessions are offered exclusively online, giving you the flexibility to receive compassionate, confidential support from wherever you are. Whether you’re navigating relationship, emotional, or personal challenges, we’re here to walk with you toward healing and wholeness.
Disclaimer
Online counselling can support many life and emotional challenges, but it is not a substitute for emergency or crisis care. If you are experiencing a severe mental health crisis or need immediate in-person support, please seek appropriate emergency care.
What to do in crisis
Terms & Conditions: Emergency Support
If you are in immediate danger or experiencing a life-threatening crisis, please do not wait for an online session. Contact your local emergency services, go to the nearest hospital emergency department, or reach a local crisis support service immediately.
How we use your information
Terms & Conditions: Privacy & Confidentiality
Your privacy matters to us. What you share during sessions is treated with care, respect, and confidentiality and will not be disclosed without your consent, except where required by law or necessary to protect someone from serious harm.
We use appropriate security measures to protect your personal information. For more details, please review our Privacy Policy.
Payment & Refund Policy
Payment, Rescheduling & Cancellations
Your time and wellbeing matter to us, so we have simple guidelines to help make your experience smooth and respectful.
- Payment: Sessions are confirmed once payment is received.
- Rescheduling: Need a change? You may reschedule at no extra cost with at least 24 hours’ notice.
- Late cancellations & missed sessions: Cancellations, rescheduling, or missed sessions with less than 24 hours’ notice are non-refundable.
- Need help? Please reach out as early as possible. We’ll do our best to support you while making the time available to someone else who may need it.
Cancellation & Rescheduling
Cancellations & Attendance
If you need to cancel or reschedule, please give us at least 24 hours’ notice so we can offer your time to someone else.
- Late cancellations & no-shows: Appointments cancelled with less than 24 hours’ notice or missed without notice are charged the full session fee.
- Late arrivals: Online sessions will still end at the scheduled time to honour the next client’s appointment.
We understand that life happens. When possible, please communicate with us early so we can support you in maintaining the consistency and momentum that nurture your healing journey.
Important Information
Understanding the Scope of Our Support
Our counselling and therapy services provide professional support for emotional healing, relationship challenges, and personal growth. They are designed for non-emergency care and do not replace medical or psychiatric treatment.
Flourish and Thrive with EA is not a 24-hour crisis service. We are unable to provide emergency care, hospitalization, or intensive in-person support.
If you or someone you know is in immediate danger or experiencing a serious mental health crisis, please contact emergency services or a local crisis support line right away. Your safety is the most important thing.
Nigeria Suicide Prevention Helpline:
09080217555
Lagos State Emergency:
767 or 112
Contact Us
We Are Here To Help You
Have questions about our policies or services? We’re here to help you feel informed, safe, and supported.
Reach us through our Contact Page or email. We’ll respond as soon as possible.
Please note: these channels are for general and administrative enquiries only and are not monitored for emergencies or crisis support.