Please read carefully our privacy policy to know how we use your data
Your privacy matters to us.
At Flourish & Thrive with EA, we respect your privacy and are committed to handling your personal information with care, dignity, and confidentiality. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
We may collect information you provide when you:
- Contact us or submit an enquiry
- Book a counselling session
- Make a payment
- Subscribe to our newsletter or resources
- Complete forms on our website
This may include your name, email address, contact details, booking information, and other information you choose to share with us.
How We Use Your Information
We use your information to:
- Provide and manage our counselling services
- Process bookings and payments
- Communicate with you about your sessions
- Send relevant updates or resources when you have chosen to receive them
- Improve our website and services
- Meet our legal and professional responsibilities
We do not sell or rent your personal information.
Confidentiality & Your Care
Information shared during counselling is treated with care, respect, and confidentiality. However, confidentiality may be limited where disclosure is required by law or necessary to protect someone from serious harm.
For more information about confidentiality and its limits, please see our Terms & Conditions.
Protecting Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. We use appropriate security measures when handling and storing your information.
Third-Party Services
We may use trusted third-party services to support our website, booking, payment, communication, and online counselling systems. These providers may process information only as necessary to provide their services.
Your Privacy Choices
You may contact us if you would like to ask about the personal information we hold about you, update your information, or raise a privacy concern.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes to our services, technology, or legal requirements. Any updates will be posted on this page.
We’re Here to Help
Your trust matters to us. If you have questions about how we handle your information, please contact us. We want you to feel informed, safe, respected, and confident throughout your journey with Flourish & Thrive.
Your privacy matters. Your story matters. You matter.